Privacy Policy

T-Star Products (operated by Guangzhou Xu Kai Mdt InfoTech Ltd., "T-Star", "we", "our", "us") is committed to protecting your privacy. This policy explains what information we collect through tstarproducts.com (the "Site") and how we use it.

1. Who We Are

We are a B2B manufacturer and exporter of car mounts, wireless chargers and related automotive accessories. Our customers are wholesalers, distributors, retailers and e-commerce sellers. We do not sell to individual consumers.

• Legal entity: Guangzhou Xu Kai Mdt InfoTech Ltd.
• Address: Panyu District, Guangzhou, Guangdong, China
• Contact: hello@tstarproducts.com

2. Information We Collect

2.1 Information you give us

When you submit our inquiry forms (Get a Quote, Contact Us, Request Sample), we may collect:

• Your name (optional)
• Email address (required)
• Phone or WhatsApp number (optional)
• Company name (optional)
• The message you write to us
• The page you submitted from (for analytics, e.g. "home-hero", "product-bk61")

2.2 Information collected automatically

When you browse the Site, the following may be collected automatically:

• IP address (used for spam protection and analytics; truncated for analytics)
• Browser type, language, screen size and operating system
• Pages you visit and time spent on each page
• How you arrived at our Site (referrer or advertising click ID)

3. How We Use Your Information

• To respond to your inquiry — by email or WhatsApp, with quotations, samples or product information.
• To improve the website — by analyzing aggregated traffic data.
• To prevent abuse — by validating form submissions against bots and spam.
• To measure advertising effectiveness — when you arrive from a Google or Microsoft ad.
• To comply with legal obligations — including export-control and tax record-keeping.

We do not sell your personal information to third parties, and we do not use your inquiry data for purposes unrelated to the business relationship you initiated.

4. Legal Basis (GDPR)

If you are in the European Economic Area, our legal basis for processing is:

• Consent — for analytics and advertising cookies (you can opt out at any time).
• Legitimate interest — to respond to your inquiry, prevent fraud and improve our website.
• Contractual necessity — to fulfill orders and quotations you have requested.

5. Third-Party Services We Use

The Site uses the following service providers. Each operates under its own privacy policy.

Provider	Purpose	Data shared
Cloudflare	Website hosting, CDN, security	IP address, request metadata
SiteGround	Email server (notify@ → hello@)	Inquiry contents
Google Analytics 4	Aggregated traffic analytics	Anonymized page views, device type
Google Ads	Advertising conversion measurement	Conversion event when you submit a form
Google reCAPTCHA v3	Form spam protection	Browser fingerprint, mouse movement
Microsoft Clarity	Heatmap and session recording (anonymized)	Aggregated UX data, no PII

Cookies set by these services are described in our Cookie Policy.

6. How Long We Keep Your Data

• Form inquiries: kept until you ask us to delete them, or until 5 years of inactivity.
• Server logs: 30 days.
• Analytics data: up to 14 months in Google Analytics; aggregate data may be retained longer.

7. Where Your Data Is Stored

Inquiry submissions are stored on our private server in California, USA (operated via secure Cloudflare Tunnel). Email is delivered via SiteGround in the United States. Analytics data is processed by Google and Microsoft on their global infrastructure.

8. Your Rights

Depending on your jurisdiction (GDPR, CCPA, PIPL or similar), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Receive your data in a portable format
• Lodge a complaint with a supervisory authority

To exercise any of these rights, email hello@tstarproducts.com with the subject line "Data Subject Request". We will respond within 30 days.

9. Children's Privacy

Our Site is intended for businesses and is not directed at children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted prominently on this page.

11. Contact Us